{"id":1672,"date":"2025-05-26T02:57:08","date_gmt":"2025-05-26T02:57:08","guid":{"rendered":"https:\/\/daotaotmp.online\/?p=1672"},"modified":"2025-05-26T02:57:10","modified_gmt":"2025-05-26T02:57:10","slug":"nang-tam-cham-soc-khach-hang-bang-coaching-khoa-hoc-cham-den-nhung-gia-tri-that","status":"publish","type":"post","link":"https:\/\/daotaotmp.online\/?p=1672","title":{"rendered":"N\u00c2NG T\u1ea6M CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG B\u1eb0NG COACHING \u2013 KH\u00d3A H\u1eccC CH\u1ea0M \u0110\u1ebeN NH\u1eeeNG GI\u00c1 TR\u1eca TH\u1eacT"},"content":{"rendered":"\n

Trong ng\u00e0y 23\/5, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o “N\u00e2ng t\u1ea7m CSKH b\u1eb1ng Coaching”<\/strong> \u0111\u00e3 ch\u00ednh th\u1ee9c khai gi\u1ea3ng, \u0111\u00e1nh d\u1ea5u m\u1ed9t b\u01b0\u1edbc ti\u1ebfn \u0111\u1ed9t ph\u00e1 trong h\u00e0nh tr\u00ecnh chuy\u00ean nghi\u1ec7p h\u00f3a \u0111\u1ed9i ng\u0169 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CSKH) t\u1ea1i Th\u00e1i Minh.<\/p>\n\n\n\n

\u0110\u00e2y l\u00e0 kh\u00f3a h\u1ecdc \u0111\u1ea7u ti\u00ean trong n\u1ed9i b\u1ed9 c\u00f4ng ty \u00e1p d\u1ee5ng t\u01b0 duy v\u00e0 ph\u01b0\u01a1ng ph\u00e1p Coaching (Khai v\u1ea5n)<\/em> \u2013 m\u1ed9t c\u00f4ng c\u1ee5 hi\u1ec7n \u0111\u1ea1i \u0111ang \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng m\u1ea1nh m\u1ebd tr\u00ean to\u00e0n c\u1ea7u \u0111\u1ec3 ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi v\u00e0 t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

\ud83d\udccc S\u1ef1 \u0111\u1ea7u t\u01b0 mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c t\u1eeb Ban L\u00e3nh \u0110\u1ea1o<\/strong><\/p>\n\n\n\n

Xu\u1ea5t ph\u00e1t t\u1eeb t\u1ea7m nh\u00ecn d\u00e0i h\u1ea1n trong vi\u1ec7c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng CSKH \u2013 m\u1ed9t trong nh\u1eefng \u201cm\u1eb7t tr\u1eadn\u201d gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o n\u00ean kh\u00e1c bi\u1ec7t b\u1ec1n v\u1eefng, Ban L\u00e3nh \u0110\u1ea1o c\u00f4ng ty \u0111\u00e3 ti\u00ean phong \u0111\u01b0a Coaching v\u00e0o \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf. Ngay t\u1eeb \u0111\u1ea7u n\u0103m 2025, m\u1ed9t nh\u00f3m c\u00e1n b\u1ed9 n\u00f2ng c\u1ed1t \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1eed tham gia ch\u01b0\u01a1ng tr\u00ecnh \u201cKhai v\u1ea5n chuy\u1ec3n h\u00f3a v\u00e0 Coach chuy\u00ean nghi\u1ec7p\u201d<\/strong>, t\u1eeb \u0111\u00f3 kh\u01a1i m\u1edf ti\u1ec1m n\u0103ng to l\u1edbn c\u1ee7a Coaching trong c\u00f4ng vi\u1ec7c v\u00e0 cu\u1ed9c s\u1ed1ng.<\/p>\n\n\n\n

Ch\u00ednh nh\u00f3m ti\u00ean phong n\u00e0y \u2013 v\u1edbi ni\u1ec1m tin v\u00e0 tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf \u2013 \u0111\u00e3 k\u1ebft h\u1ee3p nghi\u00ean c\u1ee9u, th\u1eed nghi\u1ec7m v\u00e0 thi\u1ebft k\u1ebf n\u00ean ch\u01b0\u01a1ng tr\u00ecnh “N\u00e2ng t\u1ea7m CSKH b\u1eb1ng Coaching”<\/strong>, d\u00e0nh ri\u00eang cho 30 c\u00e1n b\u1ed9 nh\u00e2n vi\u00ean CSKH c\u1ee7a Th\u00e1i Minh. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t kh\u00f3a h\u1ecdc, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t cu\u1ed9c chuy\u1ec3n h\u00f3a t\u01b0 duy, n\u01a1i nh\u1eefng ng\u01b0\u1eddi l\u00e0m CSKH \u0111\u01b0\u1ee3c \u201ck\u00edch ho\u1ea1t\u201d s\u1ee9c m\u1ea1nh l\u1eafng nghe, \u0111\u1eb7t c\u00e2u h\u1ecfi, th\u1ea5u c\u1ea3m v\u00e0 \u0111\u1ed3ng h\u00e0nh c\u00f9ng kh\u00e1ch h\u00e0ng theo c\u00e1ch ho\u00e0n to\u00e0n m\u1edbi.<\/p>\n\n\n\n

\ud83e\udded H\u00e0nh tr\u00ecnh h\u1ecdc t\u1eadp \u0111\u1eb7c bi\u1ec7t \u2013 ng\u01b0\u1eddi th\u1eadt vi\u1ec7c th\u1eadt<\/strong><\/p>\n\n\n\n

Kh\u00f3a h\u1ecdc k\u00e9o d\u00e0i 4 ng\u00e0y, \u0111\u01b0\u1ee3c d\u1eabn d\u1eaft b\u1edfi \u0111\u1ed9i ng\u0169 Crew<\/em> l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o chuy\u00ean s\u00e2u t\u1ea1i ch\u01b0\u01a1ng tr\u00ecnh \u201cKhai v\u1ea5n chuy\u1ec3n h\u00f3a v\u00e0 Coach chuy\u00ean nghi\u1ec7p\u201d. H\u1ecd kh\u00f4ng ch\u1ec9 c\u00f3 ki\u1ebfn th\u1ee9c v\u1eefng v\u00e0ng m\u00e0 c\u00f2n l\u00e0 nh\u1eefng ng\u01b0\u1eddi th\u1ef1c h\u00e0nh Coaching m\u1ed7i ng\u00e0y trong ch\u00ednh c\u00f4ng vi\u1ec7c, cu\u1ed9c s\u1ed1ng, \u0111\u1ea3m b\u1ea3o s\u1ef1 g\u1ea7n g\u0169i, th\u1ef1c t\u1ebf v\u00e0 \u1ee9ng d\u1ee5ng cao trong gi\u1ea3ng d\u1ea1y.<\/p>\n\n\n\n

Bu\u1ed5i h\u1ecdc \u0111\u1ea7u ti\u00ean \u0111\u00e3 di\u1ec5n ra th\u00e0nh c\u00f4ng r\u1ef1c r\u1ee1 v\u1edbi nhi\u1ec1u kho\u1ea3nh kh\u1eafc l\u1eafng \u0111\u1ecdng, b\u1ea5t ng\u1edd v\u00e0 \u0111\u1ea7y c\u1ea3m h\u1ee9ng. T\u1eeb \u00e1nh m\u1eaft ch\u0103m ch\u00fa, nh\u1eefng c\u00e2u h\u1ecfi \u0111\u1ea7y chi\u1ec1u s\u00e2u, cho \u0111\u1ebfn nh\u1eefng ti\u1ebfng c\u01b0\u1eddi s\u1ea3ng kho\u00e1i, t\u1ea5t c\u1ea3 b\u00e1o hi\u1ec7u m\u1ed9t h\u00e0nh tr\u00ecnh h\u1ecdc t\u1eadp \u0111\u1ea7y h\u1ee9a h\u1eb9n ph\u00eda tr\u01b0\u1edbc.<\/p>\n\n\n\n

Coaching kh\u00f4ng ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5, \u0111\u00f3 l\u00e0 m\u1ed9t t\u01b0 duy m\u1edbi \u2013 coi con ng\u01b0\u1eddi l\u00e0 trung t\u00e2m, tin t\u01b0\u1edfng v\u00e0o ti\u1ec1m n\u0103ng v\u00e0 kh\u1ea3 n\u0103ng t\u1ef1 chuy\u1ec3n h\u00f3a c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. Khi \u0111\u1ed9i ng\u0169 CSKH l\u00e0m vi\u1ec7c v\u1edbi tinh th\u1ea7n Coach, h\u1ecd kh\u00f4ng ch\u1ec9 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng \u2013 m\u00e0 c\u00f2n gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe, \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 \u0111\u01b0\u1ee3c \u0111\u1ed3ng h\u00e0nh.<\/p>\n\n\n\n

Ch\u00fang t\u00f4i tin r\u1eb1ng, ch\u01b0\u01a1ng tr\u00ecnh l\u1ea7n n\u00e0y s\u1ebd l\u00e0 c\u00fa h\u00edch m\u1ea1nh m\u1ebd \u0111\u1ec3 n\u00e2ng t\u1ea7m d\u1ecbch v\u1ee5 CSKH, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi lan t\u1ecfa v\u0103n h\u00f3a Coaching t\u1edbi nhi\u1ec1u ph\u00f2ng ban kh\u00e1c trong c\u00f4ng ty trong th\u1eddi gian t\u1edbi.<\/p>\n\n\n\n

\ud83d\udd25 H\u00e0nh tr\u00ecnh ch\u1ec9 m\u1edbi b\u1eaft \u0111\u1ea7u, v\u00e0 ch\u00fang ta ho\u00e0n to\u00e0n c\u00f3 quy\u1ec1n k\u1ef3 v\u1ecdng: Coaching s\u1ebd kh\u00f4ng ch\u1ec9 n\u00e2ng t\u1ea7m CSKH \u2013 m\u00e0 c\u00f2n n\u00e2ng t\u1ea7m ch\u00ednh ch\u00fang ta.<\/strong><\/p>\n\n\n\n

\ud83c\udfafC\u00f2n 3 ng\u00e0y h\u1ecdc ph\u00eda tr\u01b0\u1edbc h\u1ee9a h\u1eb9n s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u00e0o s\u00e2u v\u00e0 m\u1edf r\u1ed9ng h\u01a1n n\u1eefa k\u1ef9 n\u0103ng Coaching th\u1ef1c chi\u1ebfn! C\u00f9ng \u0111\u00f3n ch\u1edd nh\u1eefng b\u01b0\u1edbc chuy\u1ec3n ti\u1ebfp theo nh\u00e9 Th\u00e1i Minh \u01a1i!<\/p>\n\n\n\n

B\u1ed9 ph\u1eadn \u0110\u00e0o t\u1ea1o \u2013 Ph\u00f2ng HCNS.<\/p>\n\n\n\n

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Trong ng\u00e0y 23\/5, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o “N\u00e2ng t\u1ea7m CSKH b\u1eb1ng Coaching” \u0111\u00e3 ch\u00ednh th\u1ee9c khai gi\u1ea3ng, \u0111\u00e1nh d\u1ea5u m\u1ed9t […]<\/p>\n","protected":false},"author":4,"featured_media":1673,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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[…]","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/daotaotmp.online\/index.php?rest_route=\/wp\/v2\/posts\/1672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daotaotmp.online\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/daotaotmp.online\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/daotaotmp.online\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/daotaotmp.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1672"}],"version-history":[{"count":1,"href":"https:\/\/daotaotmp.online\/index.php?rest_route=\/wp\/v2\/posts\/1672\/revisions"}],"predecessor-version":[{"id":1684,"href":"https:\/\/daotaotmp.online\/index.php?rest_route=\/wp\/v2\/posts\/1672\/revisions\/1684"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/daotaotmp.online\/index.php?rest_route=\/wp\/v2\/media\/1673"}],"wp:attachment":[{"href":"https:\/\/daotaotmp.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/daotaotmp.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1672"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/daotaotmp.online\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}